Friday, December 30, 2011

"Free" Lotion at CVS

I got a link to a facebook deal that CVS was offering free lotion on their facebook page if you liked them and printed the coupon.  I decided that I would be going there anyway so I should print it so that I could pick it up.  The coupon was expiring and I had not yet made it there.  Another thing on the to do list that was moved to the next day over and over without getting done. 

With the coupon expiration hours away, I ran out tonight to get the lotion.  I looked all over the store and didn't find it anywhere.  I found a few other options and brought it to the front to see what the clerk would say.  She didn't know if they were anywhere in the store and there was a line already formed behind me.  Luckily, Steve, the store manager, came up.  I told him that I could find any and if there was somewhere else that I might look.  He walked towards the Christmas gift display that had some other items and on the side shelf, I saw one lone lotion sitting there.  I grabbed it and asked if it was the right one.  He price checked it and said that it was the right one but it was $2.19.  The coupon was for $1.99 maximum value for the below product:



I had gone all the way to the store and involved the store manager so I pulled out my change purse and paid my $0.21 but the more I thought about it, the more misleading I found the promotion.  I realize that CVS put out the promotion to bring someone into the store so that they would buy other things but I think that it was their own product that the coupon should be the value that they are selling it in the store.  I can't believe that different stores set the price as they want to and the coupon was either for a free lotion or it should have just been for $1.99 off whatever CVS Essence of Beauty product that I wanted.  I know that there are lots of others things to address but I am still trying to decide if I should write a note to customer service to let them know.  I guess I will add it to the to do list :)

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